FREQUENTLY ASKED QUESTIONS

How It Works

VESTRR BASICS

Does Vestrr have a physical store?

Does Vestrr do Try Ons?

How does Vestrr work?

What if I accidentally stain or damage the dress?

Who cleans the dress?

How is Vestrr environmentally friendly?

How does the 4-day rental period work?

What is a Vestrr Credit Voucher?

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FIT & STYLE

What if the dress does not fit?

What if I’m not in love with the dress I just booked?

How do I find the perfect dress?

PLACING AN ORDER

How long is a rental?

When should I make a reservation for a dress?

How many items can I check out with at a time?

When does my rental period start?

How do I pay?

When will my card be charged?

Why isn’t my promotion code working?

Why was my card declined?

Where can I find my order number?

CHANGING AN ORDER

How do I change my rental dates after I’ve already placed my order?

How do I cancel my order?

What’s your refund policy?

Delivery Methods & Returns

SHIPPING/LOCAL PICKUP

What are my delivery options?

Where do I pick up my dress if I have chosen the Local Pickup option at checkout?

What time will my dress arrive?

What if my dress arrives with pre-existing damage?

How much does shipping cost?

Do you ship internationally?

Can you deliver to a hotel or another address besides my home?

Is a signature required for delivery?

My order hasn’t arrived yet. When can I expect to receive my rental?

RETURNING A DRESS

How do I return my order?

Late Fee Policy

How long does it take to process my return?

Vestrr Unlimited

THE BASICS

Why is Vestrr Unlimited $99.95/month?

How does Vestrr Unlimited work?

How will I be charged?

How many people can share the Vestrr Unlimited subscription?

How do I cancel my Vestrr Unlimited subscription?

Do I still receive my order if I cancel my subscription?

What if I accidentally stain or damage the dress?

Am i able to tailor any of the garments?

What if the garment does not fit?

What condition are the garments in?

How do I update my billing and shipping information for my Vestrr Unlimited Subscription?

PLACING AN ORDER

What garments am I allowed to rent through Vestrr Unlimited?

How many bookings can I have at one time?

How far in advance can I book a garment?

How do I join Vestrr Unlimited?

SHIPPING/LOCAL PICK UP

What are my delivery options?

Why do I still have to pay for shipping on Vestrr Unlimited?

RETURNING A DRESS

How do I return my order?

How do late fees work for Vestrr Unlimited?

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