Shipping and Pick Up
Vestrr is an Australian operated business and delivers to both residential and business addresses in all major Australian cities as well as rural areas.
Vestrr’s standard delivery method is Express Delivery Service, operated by Australia Post (see Australia Post's Terms and Conditions). Express Delivery is a guaranteed next business day delivery within the Express Post network only. If you are located outside of the Express Post network, it will take more than one business day to deliver your garment. All orders placed before 2pm AEST will be dispatched the same day, if not, dispatched the next working day. If you place an order on a weekend of public holiday, your order will be processed during business hours on the next business day.
Our shipping costs is $15 for return express shipping. This shipping cost includes the delivery to you and return to back to us (in a pre-paid satchel). The fastest shipping method is automatically applied at checkout to ensure your order is with you by 8pm on your requested date. Please note that shipping costs will apply per garment ordered.
When your rental order has been placed, a confirmation email will immediately be sent to your nominated email address. You will also receive another confirmation email once your garment has been dispatched which will include your tracking number and estimated delivery date. If you do not receive either confirmation emails, please contact us at email@example.com.
If you require any changes to your order including incorrect address details and sizing, please contact us immediately at firstname.lastname@example.org during business hours to ensure adjustments can be applied.
LOCAL PICK UP
Vestrr’s local pick up option is available only to Victorian customers. This option is available to select at checkout after entering a valid Victorian address.
Your dress will be available for pick up from our office between 1pm - 5pm at the beginning of your rental period.
Our pick up address is:
2/26 Rutland Road
If you are unable to pick up your dress between these hours, please send us an email with your name and order number to email@example.com.