Frequently Asked Questions | Vestrr

Australia's First Dress Rental Subscription

Access Unlimited Designer Clothing from $99/month.
Find a plan that suits you.

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how it works

unlimited rentals

Weekly new arrivals from both international and local brands. No matter what the occasion, we have something for you!

constant rotation

Have 2 booked garments at all times. Rental start dates must be 2 days apart. Once one booking ends, you can book in another.

free dry cleaning

All dry-cleaning costs are covered by Vestrr. All garments come professionally dry cleaned, steamed and ready to wear.

flexibility

Our plans are built for you to sign up at any time. No cancellation required. Your access will expire at the end of your subscription period.

pick your plan

*Booking start dates must be 2 days apart

$199 for 1 month

This plan allows you to rent unlimited garments for 1 month.

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$249 for 2 months

This plan allows you to rent unlimited garments for 2 months.

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$299 for 3 months

This plan allows you to rent unlimited garments for 3 months.

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peek inside your future wardrobe

Hollywood - Fashion Tape 36 Strips
Confetti Crop Mini Skirt Set Candy Confetti Crop Mini Skirt Set Candy
Penelope Mini White Penelope Mini White
Penelope Mini Dusty Blue Penelope Mini Dusty Blue
Dreamlover Jumpsuit Black Dreamlover Jumpsuit Black
Dreamlover Jumpsuit Gold Dreamlover Jumpsuit Gold
Romance Mini Dusty Blue Romance Mini Dusty Blue
Embody The Love Long Sleeve Mini Dress Embody The Love Long Sleeve Mini Dress
Mediterranean Minx Mini Dress Mediterranean Minx Mini Dress
Mediterranean Minx Midi Dress Mediterranean Minx Midi Dress

how to access vestrr unlimited

1. Choose your plan

Sign up to a subscription plan to suit your needs by following the prompts to checkout.

2. RECEIVE YOUR UNIQUE CODE

Please allow 24 hours to receive your unique Vestrr Unlimited code.

3. Access our entire collection

Never worry about having nothing to wear again! Everything is available for you to book.

benefits of vestrr unlimited

- Access to endless designer garments

- Free dry cleaning

- Exclusive previews to new arrivals

- Hassle-free cancellation at the end of your plan

try vestrr unlimited

FAQS

Why is Unlimited from $99/month?

Think of us like Netflix and Spotify. We created Vestrr Unlimited as an exclusive product, with a very limited intake every month. Vestrr Unlimited is targeted to Australian Women who want to stay in fashion, and know the importance of sustainability and a great savings opportunity. The subscription fee plan is a commitment from you, to help us continuously increase our range, improve our service, and do everything we can to ensure you have a garment for every occasion.

How does Vestrr Unlimited work?

Vestrr Unlimited is a subscription program that gives access for you to rent as many garments as you like (one at a time) at any time.

Select your 4-day rental period on the booking calendar for the garment you’d like to book, enter your unique subscription code, receive the dress, wear, return and repeat!

Your subscription allows you to have 2 booked garments at all times, however the rental start date must be 2 days apart. 

Your selected subscription plan will incur a one-time charge and will automatically expire at the end of your plan’s duration. 

Your subscription covers dry cleaning. 

How will I be charged?

Vestrr will charge you a one-time fee upon registration. Your subscription will automatically expire at the end of your selected plan’s duration. You will not be charged after your plan has expired.

What garments am I allowed to rent through Vestrr Unlimited?

All dresses on the site, are there for you to rent! No exceptions! 

How do I cancel my Vestrr Unlimited subscription plan? 

Your Vestrr Unlimited plan will automatically expire at the end of your selected plan’s duration.

Upon the end of your subscription plan, please return any garment you may have by the end of the rental period to avoid late fees.

Do I still receive my order if my subscription plan has expired?

Your subscription must be active at the time you are due to receive an existing booking. E.g.If you have signed up for a 1 month plan in January, your Vestrr Unlimited benefits will expire at the end of January and you will not receive any orders where the rental period begins in February. 

Do I still pay for shipping?

Yes. Vestrr’s standard shipping rate of $15 for return express shipping will still apply. This is a direct pass through cost to Australia Post. 

What happens if I lose or damage a garment?

We understand that these things happen. In the event that the garment is accidentally stained or damaged, please contact us immediately. Appropriate charges will be made to your payment card for the garment's repair or replacement after careful. The cost of the replacement will amount to the agreed retail value (RRP) of the dress as displayed on the garment's details page. 

Vestrr reminds you to treat all garments like you would your own.  

What if the garment does not fit?

We understand that sometimes pieces just don’t fit, or just aren’t flattering as you had hoped. To ensure that you get the most use out of your subscription, we give you 24 hours from when your order is delivered to send the garment back. You will be eligible to pick another available garment once we receive, or see on the tracker that the dress is on its way back. We are here to make sure you have something for your event.

 

 

Have more questions?
Check out our Help Center

 

Want to explore other ways to rent?

Our one-time rentals are a great place to start.

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